Return & Refund Policy

At Zamas Jewels, we want you to shop with confidence and enjoy your jewellery. If you are not completely satisfied with your purchase, please review our policy below.

Eligibility for Returns

You may request a return within 7 days of receiving your order. To be eligible, the item must:

• Be unused and unworn
• Be in its original condition
• Include the original packaging and tags
• Not be damaged, altered, or customized

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return or exchange once used. Customized or personalized jewellery and clearance/sale items may also be non-returnable, unless the item arrives damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Kindly provide your order number and clear photos or videos of the item. We will review your request and offer an appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the original payment method. Depending on your bank or payment provider, it may take several business days for the amount to appear in your account.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect due to our error.

Exchanges

We may offer an exchange for eligible items, subject to product availability.

How to Request a Return

To start a return, please contact us with:

• Your full name
• Order number
• Reason for the return
• Photos or videos, if the item is damaged or incorrect

Zamas Jewels reserves the right to refuse returns that do not meet the conditions of this policy.

Thank you for shopping with Zamas Jewels. Your satisfaction is important to us.