Our Refund policy

Refund Policy

Last Updated: August 7, 2026

Welcome to Lunora. We value your trust and strive to provide high-quality cosmetics, kitchen, home, and beauty products. Please read our refund policy carefully before making a purchase.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.

  • The product must be in the same condition as when you received it.

  • You must provide your order number or proof of purchase.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges on:

  • Opened or used cosmetic products

  • Opened beauty and personal care products

  • Products damaged due to misuse

  • Clearance or sale items (unless damaged or defective)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging (if applicable)

We will review your request and arrange a replacement or refund if your claim is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds typically take 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our mistake or a damaged product.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our customer support team.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was sent.

  • The item arrived damaged or defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow our return process.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

Store Name: Lunora
Email: info@lunora.com
Phone: +9234448787451
Business Hours: Monday–Saturday, 9:00 AM–6:00 PM